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Privacy Policy

This Privacy Policy explains how Wow Interiors Yorkshire Limited, trading as Worktop Hub (“we”, “us”, “our”), collects, uses, stores and protects your personal data when you use our website www.worktophub.co.uk, contact us, or purchase products from us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wow Interiors Yorkshire Limited
Trading as: Worktop Hub
Website: www.worktophub.co.uk

For the purposes of data protection law, we are the data controller.

2. What Personal Data We Collect

We may collect and process the following personal information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely by third-party payment providers – we do not store card details)
  • Order history and purchase details
  • Communications with us (emails, phone calls, messages)
  • IP address, browser type, device information and website usage data

3. How We Collect Your Data

We collect personal data when you:

  • Place an order on our website or by phone
  • Create or use an account (if applicable)
  • Contact us by email, phone or via the website
  • Sign up to marketing communications
  • Browse our website (via cookies and similar technologies)

4. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders
  • Manage payments and refunds
  • Deliver Goods and arrange courier services
  • Communicate with you about your order
  • Provide customer support
  • Send marketing communications (where permitted)
  • Improve our website, services and customer experience
  • Prevent fraud and comply with legal obligations

5. Lawful Bases for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfil your order and provide services
  • Legal obligation – for accounting, tax and legal compliance
  • Legitimate interests – to operate and improve our business, prevent fraud and ensure website security
  • Consent – where you have opted in to marketing communications

You may withdraw your consent at any time.

6. Marketing Communications

We may send you marketing communications if:

  • You have opted in, or
  • You have previously purchased from us and have not opted out (soft opt-in)

You can opt out of marketing at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

7. Sharing Your Personal Data

We may share your personal data with trusted third parties, including:

  • Payment processors
  • Delivery and courier companies
  • IT, website hosting and support providers
  • Accounting, legal or professional advisers
  • Fraud prevention and credit reference agencies

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not sell your personal data.

8. International Data Transfers

We do not routinely transfer personal data outside the UK. Where any data is transferred internationally, appropriate safeguards will be in place.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Access to your data is restricted to authorised personnel only.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, accounting and tax requirements

Order and transaction records are typically retained for up to 6 years.

11. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

12. Cookies

Our website uses cookies to improve functionality and user experience. For more information, please see our Cookie Policy (if applicable).

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Last updated: [Insert date]